Shiny & Co Jewellery

Terms and Conditions

Last Updated: 13th of August 2025

These Terms and Conditions (“Terms”) govern your use of our website and services provided by SHINY & CO. EXQUISITE JEWELLERY LIMITED (“Company”, “we”, “us”, “our”). By accessing or using our website or placing an order with us, you agree to be bound by these Terms.

1. Definitions and Interpretation

In these Terms, unless the context otherwise requires, the following definitions apply:

  • “Company” refers to SHINY & CO. EXQUISITE JEWELLERY LIMITED.
  • “Website” means our online platform through which we offer our products and services.
  • “Customer”, “you”, or “your” means any natural person or entity who accesses our website, registers for an account, or places an order.
  • “Goods” means all jewellery, custom designs, and related products offered for sale.
  • “Order” means any purchase or request for goods placed by you through the Website.
  • “Account” refers to the personal user account you may create to use our services.
  • “Submissions” includes any feedback, suggestions, ideas, or other communications you provide to us through the Website.
  • Other capitalised terms used but not defined herein will have the meanings set out in our Privacy Policy or other applicable policies.

2. Amendments to Terms and Conditions

We reserve the right to modify, update, or amend these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or placing of orders following any changes constitutes acceptance of the updated Terms.

3. Your Account and Password

  • Account Registration: In order to access certain features of our Website or place an Order, you may be required to register an account and provide accurate, complete, and current information.
  • Password Security: You are responsible for maintaining the confidentiality of your account login details and password. You agree to notify us immediately at info@shinycojewels.com if you suspect any unauthorized use of your account.
  • Account Termination: We reserve the right to suspend or terminate your account at our discretion if we believe that your use of our services violates these Terms or any applicable law.

4. Submissions

Any ideas, suggestions, or other submissions you provide to us—whether through our Website, email, or other communication channels—will be deemed non-confidential and become the property of the Company. By submitting such information, you grant us a worldwide, royalty-free, irrevocable license to use, reproduce, and modify the submissions for any purpose.

5. Payments

  • Payment Terms: Payment in full is required at the time of purchasing. We accept various payment methods as indicated on the Website and the retail shop.
  • Pricing: All prices are quoted in New Zealand Dollars (NZD) unless stated otherwise. The displayed price for any product is subject to change without notice.
  • Payment Security: All payment transactions are processed securely. However, we are not liable for any issues arising from third-party payment providers.

6. Availability

  • Product Availability: Our Product displayed on the website – are subject to product availability in the retail shop.

7. Delivery and Delivery Fees

  • Delivery Service: We strive to deliver your purchase within the timeframe specified at the time of purchase. Delivery times may vary based on product availability and your location, also based on the Postal service efficiency.
  • Delivery Fees: Delivery fees are calculated based on the destination, weight, and dimensions of the purchase. Any applicable delivery charges will be clearly communicated during the process.
  • Risk and Title: Title and risk of loss for delivered products pass to you upon successful delivery as per our shipping policy.

8. Customs, Duties, Duty free and Taxes

For international shipments, customers are responsible for any customs duties, taxes, or other import charges imposed by the destination country. These charges are not included in the purchase price or delivery fees and must be paid by you upon delivery.

9. Warranties & Refund in Relation to Our Goods

  • Quality Assurance: We offer a Two (2) warranty on our solid gold and diamond jewellery. It covers any issues caused by a manufacturing fault—specifically, any issues caused by a defect in the making. We warrant that our goods are free from defects in materials and workmanship under normal use for a specified period, where applicable.
  • Exclusions: This warranty does not cover wear and tear, loss of gemstones, product loss, or theft. The manufacturing warranty excludes damage or loss caused by not carrying out the repairs required to preserve the piece’s structural integrity as part of the included care plan.
  • Claim Process: Should you discover any defects in our products, please contact us at info@shinycojewels.com with your Order details, and we will address your concerns in accordance with our warranty policy.

9.1 Refund and Exchange:

At Shiny & Co. Jewels, we take pride in the quality of our jewellery.

1. Refund: If your item has a manufacturing fault or defect, you are entitled to a refund, repair, or replacement within 7 days of receipt.

  • Items that are custom-made, personalised, resized, or engraved are not eligible for return or exchange unless faulty.
  • We cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.

Important Notes

  • Items must be returned with all original tags, certificates, and proof of purchase.
  • Items with signs of intentional damage or misuse may not be accepted.
  • For hygiene reasons, pierced earrings cannot be returned unless faulty.

2. Change of Mind Returns：

We do not offer refunds or exchanges for change of mind.

3. Security Tag Policy

For hygiene and quality assurance reasons, each item will be fitted with a tamper-proof tag.
Returns or exchanges will not be accepted if this tag is removed or tampered with, unless the item is faulty.

4. General Conditions

  • All returns and exchanges must be accompanied by the original receipt, certificates, and proof of purchase.
  • We reserve the right to inspect the item and determine whether it meets the return/exchange conditions. Items with signs of intentional damage or misuse may not be accepted.
  • All returned items must be in original condition and packaging, with proof of purchase. We do not take responsibility for any damaged or stolen or lost items during the transit, all returned items must be returned to New Market Showroom.

10. Disclaimer in Relation to the Website

The content on our Website is provided on an “as is” basis. While we strive to ensure that the information on our Website is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, or reliability of the content. Use of the Website is at your own risk.

11. Disclaimers in Relation to Products (Including Discounted Products)

  • Product Information: All product descriptions, images, and specifications are provided for informational purposes only. While we endeavor to ensure accuracy, we do not warrant that such information is complete or error-free.
  • Discounted Products: Products offered at a discount may have additional conditions or limitations. It is your responsibility to review any specific terms associated with discounted items before purchase.
  • Limitation of Liability: To the fullest extent permitted by law, our liability in relation to any product is limited to the purchase price paid.

12. Intellectual Property Rights

All intellectual property rights in the design, graphics, text, software, and other content on the Website are owned by or licensed to SHINY & CO. EXQUISITE JEWELLERY LIMITED. You are not permitted to copy, reproduce, distribute, or create derivative works based on any content from our Website without our prior written consent.

13. General Warnings

  • Product Use: Certain jewellery products, especially those involving custom design or specialized materials, may have specific usage guidelines and warnings. It is your responsibility to adhere to any such guidelines.
  • Safety: We are not liable for any injuries, damages, or losses that may result from failure to observe product warnings or use our goods in a manner inconsistent with their intended purpose.
  • Third-Party Links: Our Website may contain links to third-party websites for your convenience. We do not endorse or assume any responsibility for the content, policies, or practices of these third parties.

14. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which forms part of these Terms by reference, details how we collect, use, store, and protect your personal information. By using our Website or providing us with your information, you consent to the practices described in our Privacy Policy. For further details, please review our Privacy Policy.

15. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of New Zealand. You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

Email: info@shinycojewels.com  

Mobil: 0273600918

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